ISO/TS 10004: 2010 Quality management - Customer satisfaction - Guidelines for monitoring and measuring

The International Organization for Standardization (ISO). First edition. 2010-04-15. 36р.This Technical Specification provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
This Technical Specification is intended for use by organizations regardless of type, size or product provided. The focus of this Technical Specification is on customers external to the organization.