ISO/DIS 10001 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

The International Organization for Standardization (ISO). This ISO document is a Draft International Standard. ISO/TC 176/TC
3. Voting begins on: 2006-07-07, Voting terminates on: 2006-12-07. 24p. This International Standard provides guidance for planning, designing, developing, implementing maintaining and improving customer satisfaction codes of conduct. This International Standard is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour that are aimed at enhanced customer satisfaction. For examples, see Annex A.