Wang Jim, Liu Darren. Microsoft Dynamics CRM 2011 New Features

Packt Publishing, 2011. - 288 p. ISBN: 1849682062Microsoft Dynamics CRM 2011 offers exciting new features that enable you to build and maintain a robust customer relationship management system for your organization.
This book is your one-stop resource for getting grips with most of the new features of Dynamics CRM 2011. To make learning fun and engaging, we will build an Airline Compensation Management (ACM) demo system using Dynamics CRM 2011.
This book starts by setting up the development environment for Microsoft Dynamics CRM 2011. Then it walks through building a structural architecture for the ACM system and configuring it in Dynamics CRM 2011. In the process, the book describes the new customization features offered by Dynamics CRM 2011.
In addition, this book covers SharePoint integration with CRM, Charts and Dashboards, customizing the CRM Ribbon and Site Map, and to show you how to extend Dynamics CRM 2011 in the Cloud.What this book covers
Chapter 1, Setting Up the Development Workspace, shows how to set up and configure a Microsoft Dynamics CRM 2011 development workspace that you can use for the project.
Chapter 2, System Design and Configuration, gives you a high level overview of an Airline Compensation Management (ACM) XRM application that we are going to build in Microsoft Dynamics CRM 2011.
Chapter 3, Data Import, populates some sample data into Microsoft Dynamics CRM 2011 for testing and further development, using new Import Data Wizard.