Snyder Mike, Steger Jim, Reid Kristie. Working with Microsoft Dynamics CRM 2011

Microsoft Press, 2011. - 625 p.Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organization—with or without programming.