Rosenberg Katharina. Interkulturelle Behördenkommunikation: Eine Gesprächsanalytische Untersuchung zu Verständigungsproblemen Zwischen Migranten und Behördenmitarbeitern in Berlin und Buenos Aires

De Gruyter, 2013. — 448 p. — (Beihefte zur Zeitschrift für Romanische Philologie 380).Communication between government authorities and immigrants is a topic of current relevance, posing difficulties for both sides. Drawing on 279 real conversations between immigrants and authorities in Berlin and Buenos Aires, this book discusses the causes of communication problems in an intercultural context and viable options for dealing with them. It is relevant for both research and practice.