Osborn S.P., Brown K. Managing Change and Innovation in Public Service Organizations

New York; Routledge Masters in Public Management, 2005. — 272 p.This is a book that teachers of public management will find invaluable. Change and innovation have special characteristics in the public sector and this book recognizes that and the constraints and opportunities facing public managers. Written in a clear and accessible way, it is nevertheless comprehensive in its coverage of the English-language literature on both topics. This listing of learning objectives, key points, new terms and discussion points make it a useful tool for teachers and learners, whether advanced undergraduates, postgraduates or practitioners.List of figures, tables and boxes
Acknowledgements
AbbreviationsChange and innovation in public service organizations: planned and emergent phenomena
The volatile environment of public service organizations
Assessing the need for change and innovation
Managing change in public service organizations
The processes of change in public services and public service organizations
Organizational culture and managing change in public service organizations
Implementing change in public service organizations
Managing innovation in public service organizations
Understanding and managing innovation in public services
Developing and supporting innovators in public service organizations
Managing the process of innovation in public services
Conclusions
Sustaining change and innovation in public services and public service organizations
Key lessons and issues for the future
Appendices